Manage, export, and delete your data from the Lynxbe Platform
Last updated: February 13, 2026
To delete your account, export your data, or manage your privacy settings, you need to sign in to your Lynxbe Platform account. All privacy actions are available directly within the app.
You need an active Lynxbe Platform account to use in-app privacy controls. If you cannot access your account, use the email option above.
At Lynxbe, we believe you should be in full control of your personal data. This page explains how you can manage, modify, export, and permanently delete your data from the Lynxbe Platform app. These rights are available to all users regardless of location.
As a Lynxbe Platform user, you have the following rights over your data:
Permanently delete your account and all associated data. After a 90-day grace period, your data is irreversibly erased from all our systems.
Download a complete copy of all data we hold about you, including messages sent, conversations assigned, and contacts created.
Update or correct your personal information such as name, email address, phone number, and profile details directly in the app.
Control how your data is used, including opting out of analytics, notifications, and non-essential data processing.
You can request permanent deletion of your account and all associated data directly from within the app. Here's how:
Log into your account on the Lynxbe Platform app (iOS, Android, or web).
Navigate to Settings from the sidebar menu (gear icon).
Scroll down to the Security & Compliance section.
Select Delete My Account to begin the deletion process. You will be guided through a confirmation flow that requires typing "DELETE" to confirm.
After confirmation, your deletion request enters a 90-day grace period. During this time, you can cancel the request at any time. After 90 days, your data is permanently and irreversibly deleted.
If you are a team member (not the business owner), your deletion request will be sent to the business owner for approval. Once approved, the 90-day grace period begins. You will be notified via email and in-app notification of the approval decision.
If you are unable to access the app, you can request data deletion by sending an email to privacy@lynxbe.co.il with the following information:
We will verify your identity and process the request within 5 business days. The same 90-day grace period applies.
When your account deletion is executed, the following data is permanently removed:
| Data Category | What Happens |
|---|---|
| Account credentials | Login email, password hash, and authentication tokens are permanently deleted |
| Personal information | Name, phone number, profile picture, and contact details are removed |
| Messages & conversations | Your sent messages are anonymised; conversations you handled are unassigned |
| Push notification tokens | All device tokens and notification preferences are deleted |
| Activity & audit logs | Your actions in the system are anonymised (replaced with "Deleted User") |
| Team memberships | You are removed from all teams and roles |
If you are the business owner, you also have the option to delete your entire company's data. This will anonymise all user accounts, remove all conversations, cancel all scheduled messages, deactivate all automations, and mark the business as deleted. This action affects all team members in your organisation. Use this option only if you intend to permanently close your business on the Lynxbe Platform.
Before requesting deletion, we recommend exporting a copy of your data. You can do this directly from the app:
You can also request a full data export by emailing privacy@lynxbe.co.il. We will provide your data in a machine-readable format (JSON) within 30 days, in compliance with GDPR Article 20 (Right to Data Portability).
You can update your personal information at any time within the app:
If you need to correct data that you cannot modify yourself, contact us at privacy@lynxbe.co.il and we will update it within 5 business days.
You can control how your data is collected and used:
| Data Use | How to Opt Out |
|---|---|
| Push notifications | Disable in your device settings (iOS: Settings → Notifications → Lynxbe; Android: Settings → Apps → Lynxbe → Notifications) |
| In-app notifications | Go to Settings → Notifications in the app to customise which alerts you receive |
| Analytics & usage data | We use anonymised, aggregated analytics to improve the platform. Contact privacy@lynxbe.co.il to opt out |
| Crash reporting & diagnostics | Used to improve app stability. Contact privacy@lynxbe.co.il to opt out |
| Email communications | Unsubscribe link at the bottom of every email, or manage in Settings → Notifications |
Lynxbe does not sell your personal data. We do not use your data for advertising purposes. We do not share your data with data brokers. We do not track you across other apps or websites. Your data is used solely to provide the Lynxbe Platform service to you and your organisation.
For full details on all data types collected, see our App Privacy Policy. Below is a detailed breakdown of every data category, what we collect, and why.
Purpose: Account creation, authentication, password recovery, and communication delivery. Linked to your identity.
Purpose: Authentication, session management, and delivering push notifications to your device. Not used for tracking.
Purpose: Core platform functionality — enabling business communication, customer relationship management, and message delivery. This is the primary service data.
Purpose: Analytics and product improvement. Data is aggregated and anonymised. Not linked to your identity and not shared with third parties.
Purpose: App stability, bug fixes, and performance improvements. Not linked to your identity.
Lynxbe is committed to minimal data collection. We never collect the following data types:
We do not access GPS, Wi-Fi-based location, or any geolocation data from your device.
We do not collect credit card numbers, bank accounts, or payment information through the app.
We do not access any health, medical, fitness, or biometric data.
We do not track your browsing history, web activity, or activity in other apps.
We never access or upload your phone's contact list. Customer contacts in the CRM are entered manually by users.
Lynxbe does not sell your personal data to anyone. We do not use your data for advertising purposes. We do not share your data with data brokers or ad networks. We do not track you across other apps or websites. Your data is used solely to provide the Lynxbe Platform service to you and your organisation.
After your deletion request is approved, a 90-day grace period begins. During this period:
After the 90-day grace period expires, your data is permanently and irreversibly deleted. This cannot be undone.
Changed your mind? You can cancel your deletion request at any time during the 90-day grace period. Go to Settings → Security & Compliance → Delete My Account and click "Cancel Deletion Request". Your account will be fully restored immediately.
If you connected your account through Facebook or Meta services, you can request deletion of your data associated with our Facebook integration:
When Facebook sends us a data deletion callback, we process it within 24 hours and provide a confirmation code that you can use to check the status of your request.
If you have any questions about your privacy choices, need help exercising your rights, or want to submit a request:
Email: privacy@lynxbe.co.il
Company: Lynxbe Ltd, Israel
Website: www.lynxbe.co.il
Response time: We respond to all privacy requests within 5 business days.
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object. You also have the right to lodge a complaint with a supervisory authority. For full details, see our App Privacy Policy.