Messenger for business - from a customer message to the team's reply
A message a customer sends to the Facebook page lands in the team's unified inbox with the full conversation history, the team replies with text, a photo, video or file, tags the contact, and a business bot can be set to run on it automatically - with a 24-hour service window for marketing messages.
What connecting Facebook Messenger to a business does
A Messenger connection brings the messages customers send to the business's Facebook page into the team's unified inbox, with the full conversation history against that customer. The team replies from there with text, a photo, video, file or audio file, can tag the contact who is writing, and a single business bot can be set to answer incoming messages automatically until a team member joins the conversation. A marketing message is subject to a 24-hour service window and a marketing-consent check, similar to the rule that applies to WhatsApp.
What the Messenger connection actually does
Full conversation history from the page
The inbox shows every Messenger conversation on the page and the full history of each one, straight from the connected Facebook account.
Incoming messages land in the unified team inbox
Every message the page receives is also written as a conversation in the business's unified customer inbox, alongside WhatsApp, email and Telegram.
Reply with text, photo, video, file and audio
Reply from the conversation with text, attach one photo or a stack of up to ten images, a video, a file or an audio file, and optionally add quick-reply buttons.
Tag contacts from a Messenger conversation
Every conversation is linked to a CRM contact card, and a tag can be added to or removed from that contact straight from the conversation.
A business bot that runs automatically on incoming messages
Choose one business bot in the module settings and turn it on. From that point the bot answers incoming Messenger messages automatically, and its reply is written into the conversation like an agent's reply.
A 24-hour service window for marketing messages
A message flagged as marketing is not sent to a recipient who has not written to the page in the last 24 hours and has not recorded marketing consent. Service, update or authentication messages are not subject to this window.
One Platform. Everything Connected.
Every module works together seamlessly. Your data flows automatically between CRM, Booking, Payments, Communications, and more.
No More Switching Apps
Everything you need in one place. No juggling between 10 different tools.
Automatic Data Sync
Customer data, bookings, payments, and communications sync automatically.
Smart Automation
Create workflows that span multiple modules. Book → Invoice → Remind → Follow-up.
Unified Analytics
See your entire business performance in one dashboard with cross-module insights.
See How Modules Work Together
Click any connection to see how two modules combine to create powerful automations
WhatsApp + CRM
See full customer history when they message. Auto-tag contacts, track conversations, and personalize responses based on purchase history.
Booking + Invoicing
Auto-generate invoices when appointments complete. Send payment reminders, track revenue by service, and reconcile automatically.
Payments + Booking
Collect deposits at booking time. Deposits and reminders can reduce no-shows. Process full payments, offer installments, and manage refunds.
AI + WhatsApp
24/7 intelligent responses. Answer FAQs, book appointments, send quotes - all automatically while you sleep.
Contracts + Payments
Auto-trigger payment collection when contract is signed. No chasing clients - funds transfer on signature.
Automation Flows
Build powerful workflows: New lead → WhatsApp welcome → Book demo → Send contract → Collect payment → Add to CRM.
Real Example: The Perfect Customer Journey
Zero manual work. Every step automated.
Power Combinations
See how 3 and 4 modules create complete business workflows
Smart Booking Experience
Booking + WhatsApp + CRM
Customer books online → WhatsApp confirmation with their name from CRM → Personalized reminder with past service history → Post-visit follow-up based on preferences
Automated Billing Cycle
Invoicing + Payments + Email
Invoice generated → Payment link embedded → Email sent → Reminder at 7 days → Thank you email on payment → Receipt auto-delivered
24/7 Smart Scheduler
AI + WhatsApp + Booking
Customer messages at 2am → AI understands intent → Shows available slots → Books appointment → Confirms instantly → No human needed
Smart Call Center
Voice + CRM + Analytics
Call comes in → Customer card pops up with full history → Agent sees previous purchases & preferences → Call logged automatically → Analytics tracks call duration, outcomes & agent performance
Multi-Channel Reminders
SMS + WhatsApp + Booking
Customer books appointment → WhatsApp confirmation sent → SMS reminder 24h before → WhatsApp reminder 1h before → No-show? Auto-reschedule message sent on both channels
Omnichannel AI Support
Voice + WhatsApp + AI
Customer calls → AI voice assistant answers → Can't resolve? Transfers to WhatsApp for detailed help → AI continues conversation seamlessly → Full transcript saved
Complete Service Business
CRM + Booking + Invoicing + Payments
New customer added to CRM → Books service → Appointment completed → Invoice auto-generated with customer details → Payment collected → History updated in CRM
Intelligent Customer Engagement
CRM + AI + WhatsApp + Analytics
AI identifies high-value customers in CRM → Sends personalized WhatsApp offers → Tracks engagement → Analytics shows ROI → AI optimizes next campaign
Deal Closing Machine
CRM + Contracts + Payments + Email
Lead marked 'ready' in CRM → Contract auto-generated with details → Sent for e-signature → Payment triggered on sign → Welcome email sent → Deal closed
Facebook Messenger for business FAQ
How do I start receiving Messenger messages for my business
Where do I see the conversation history with a Messenger customer
How do I tag a contact from a Messenger conversation
What is the 24-hour window on Messenger
Can I run an automatic bot on Messenger messages
Which plan includes the Messenger module
We'll show you how a message from the page lands in the team inbox, gets tagged and moves to a reply - by a bot or by an agent.
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