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Send messages, automate responses with AI chatbots, connect your CRM, and manage team conversations in one inbox according to WhatsApp policies and your business configuration.
WhatsApp Business API is included in Lynxbe plans, including a free plan for a business that is just starting; Meta message charges are separate. The fit for your size is set in a demo.
Like Glassix · CoolerMSG · WhatsApp Cloud - but pre-loaded with 35 modules that ARE your business. Every module below is a category dominated by a billion-dollar incumbent. We built and integrated all 35.
From automated messaging to advanced analytics, all in one platform
Smart automated responses powered by artificial intelligence
Send approved template messages to opted-in audiences, subject to Meta's current policies, quality controls, and messaging limits
Manage all conversations from one collaborative workspace
Sync contacts, track leads, and manage customer relationships
Create and manage Meta-approved templates for every use case
Track delivery rates, response times, and conversation metrics
Schedule messages for optimal delivery times. Set up drip campaigns, appointment reminders, and follow-ups that go out automatically. Time-zone aware scheduling ensures messages arrive when customers are most responsive. Create recurring schedules (daily, weekly, monthly), let AI suggest optimal send times based on past engagement data, manage message queues with pause/resume controls, and set up automated birthday and anniversary greetings.
Pre-built response templates for instant replies. Agents can respond to common questions in one click with pre-written messages, reducing response time by 70% and ensuring consistent, professional communication. Organize replies by categories (greetings, support, sales, follow-up), use shortcut codes for quick access, insert dynamic variables like customer name and order number, and share team-wide or keep personal. Support for rich media replies with images and documents.
Assign conversations to agents, add internal notes visible only to your team, mention colleagues with @tags, and transfer chats seamlessly. Real-time team activity feeds keep everyone in sync. Role-based access controls ensure agents see only their assigned conversations. Collision prevention alerts when two agents view the same chat. Supervisor dashboard with live monitoring, whisper mode for coaching agents during conversations, and detailed performance tracking per agent.
Import, segment, and tag your contacts for targeted campaigns. Build audience lists, create custom fields, track conversation history per contact, and maintain a complete 360-degree customer profile. Import contacts from CSV files or sync from external CRMs. AI-powered duplicate detection and automatic merge. Auto-enrichment adds company info and social profiles. Track customer lifecycle stages (new lead, qualified, customer, VIP) and set up automated actions per stage.
Prepare your WhatsApp business profile for Meta's verification process. Lynxbe helps organize business details, permissions, and the supported configuration, while eligibility and approval remain subject to Meta's requirements.
Send messages in 60+ languages with automatic RTL support. Create templates in multiple languages, detect customer language preferences automatically, and deliver localized experiences to a global audience. Auto-detect incoming message language and route to the right language-speaking agent. Maintain separate template versions per language with synchronized approval tracking. Built-in support for Hebrew, Arabic, English, Russian, French, Spanish, and 50+ more.
Full REST API for sending messages, managing templates, handling webhooks and automating conversations. Integrate WhatsApp into your existing systems.
Full support for WhatsApp's new username feature and Business-scoped User IDs (BSUID). Reach contacts by @username when phone numbers aren't available. Automatic BSUID-to-phone mapping ensures seamless conversation continuity across identifier changes. Manage your business username directly from the platform. Request phone numbers from username-only contacts with the built-in REQUEST_CONTACT_INFO button. Future-proof your WhatsApp communication as Meta rolls out privacy-first identifiers.
Integrate WhatsApp messaging into any application. Send templates, manage conversations and automate workflows via REST API.
POST /api/v1/whatsapp/send
Content-Type: application/json
{
"to": "972501234567",
"template": "order_confirmation",
"language": "he",
"variables": ["#12345", "299.90"]
}Modern REST API with full JSON support. Comprehensive documentation and code examples for every endpoint.
Real-time event notifications via webhooks. Configure custom endpoints for every event type.
OAuth 2.0, API keys and rate limiting. All requests encrypted with HTTPS.
Ready-to-use SDKs for Python, Node.js, PHP and Java. Start developing in minutes with code examples.
Order updates, product catalogs, cart recovery, and customer support
Appointment reminders, lab results, prescription refills, and telehealth
Transaction alerts, OTP verification, loan updates, and support
Course enrollments, grade notifications, event reminders, and Q&A
Booking confirmations, check-in details, concierge services, and reviews
Service reminders, test drive scheduling, warranty alerts, and parts updates
Manage all WhatsApp conversations with labels, assignments, and quick replies - all in one view.
Hi, I want to check my order status...
2Can I reschedule my appointment?
1Thanks, the invoice looks great!
Do you deliver to Haifa?
3Payment confirmed. Receipt attached.
I'd like to schedule a demo please
Create Meta-approved templates for marketing, utility, and authentication - with dynamic variables and rich media.
Send promotional messages, product launches, and seasonal campaigns to your customer base. Include images, videos, and call-to-action buttons to drive engagement.
Send order confirmations, shipping updates, appointment reminders, and account alerts. Keep customers informed at every touchpoint.
Deliver one-time passwords and verification codes via WhatsApp. Higher delivery rates than SMS with auto-fill support on mobile devices.
Showcase multiple products or services in a swipeable card format. Each card can have its own image, description, and action buttons.
Create urgency with countdown timers and expiring coupon codes. Drive immediate action with time-limited promotions.
Build powerful automations with triggers, conditions, and actions - no code required.
New message received
Categorize intent
Route to right team
Send template response
Log in CRM system
Manage WhatsApp conversations from any device, anywhere
Whether you're at your desk or on the go - reply to customers instantly. Native apps for every platform ensure you never miss a message.
Experience a powerful interface designed for productivity on any screen
Every module works together seamlessly. Your data flows automatically between CRM, Booking, Payments, Communications, and more.
Everything you need in one place. No juggling between 10 different tools.
Customer data, bookings, payments, and communications sync automatically.
Create workflows that span multiple modules. Book → Invoice → Remind → Follow-up.
See your entire business performance in one dashboard with cross-module insights.
Click any connection to see how two modules combine to create powerful automations
See full customer history when they message. Auto-tag contacts, track conversations, and personalize responses based on purchase history.
Auto-generate invoices when appointments complete. Send payment reminders, track revenue by service, and reconcile automatically.
Collect deposits at booking time. Deposits and reminders can reduce no-shows. Process full payments, offer installments, and manage refunds.
24/7 intelligent responses. Answer FAQs, book appointments, send quotes - all automatically while you sleep.
Auto-trigger payment collection when contract is signed. No chasing clients - funds transfer on signature.
Build powerful workflows: New lead → WhatsApp welcome → Book demo → Send contract → Collect payment → Add to CRM.
Zero manual work. Every step automated.
See how 3 and 4 modules create complete business workflows
Booking + WhatsApp + CRM
Customer books online → WhatsApp confirmation with their name from CRM → Personalized reminder with past service history → Post-visit follow-up based on preferences
Invoicing + Payments + Email
Invoice generated → Payment link embedded → Email sent → Reminder at 7 days → Thank you email on payment → Receipt auto-delivered
AI + WhatsApp + Booking
Customer messages at 2am → AI understands intent → Shows available slots → Books appointment → Confirms instantly → No human needed
Voice + CRM + Analytics
Call comes in → Customer card pops up with full history → Agent sees previous purchases & preferences → Call logged automatically → Analytics tracks call duration, outcomes & agent performance
SMS + WhatsApp + Booking
Customer books appointment → WhatsApp confirmation sent → SMS reminder 24h before → WhatsApp reminder 1h before → No-show? Auto-reschedule message sent on both channels
Voice + WhatsApp + AI
Customer calls → AI voice assistant answers → Can't resolve? Transfers to WhatsApp for detailed help → AI continues conversation seamlessly → Full transcript saved
CRM + Booking + Invoicing + Payments
New customer added to CRM → Books service → Appointment completed → Invoice auto-generated with customer details → Payment collected → History updated in CRM
CRM + AI + WhatsApp + Analytics
AI identifies high-value customers in CRM → Sends personalized WhatsApp offers → Tracks engagement → Analytics shows ROI → AI optimizes next campaign
CRM + Contracts + Payments + Email
Lead marked 'ready' in CRM → Contract auto-generated with details → Sent for e-signature → Payment triggered on sign → Welcome email sent → Deal closed
Evaluate the platform cost and Meta fees, business verification, CRM connection, and the team's ability to handle conversations from one inbox.
The API is included in the business's Lynxbe plan by users and volume; Meta message charges are separate, by category and country. The demo ends with a proposal that itemizes both.
Book a demo and get a proposal →An incoming conversation is matched to the contact, saved in the timeline, and can create a lead, task, or automation without manual copying.
Explore CRM →Start with one number and inbox, then add numbers, departments, permissions, routing, templates, and automation as needed.
Bring a real customer message and business process. We will demonstrate intake, agent assignment, CRM updates, and automated follow-up before a decision.
Book a demo →Review the business details, permissions, website, and number intended for the service.
Connect the number and configure users, teams, and routing rules.
Prepare templates that follow Meta policy and build responses and handoffs with a path to a human agent.
Run test messages, verify CRM events, and measure response, resolution, and leads.
| Area | WhatsApp Business app | Basic API | Lynxbe |
|---|---|---|---|
| Teamwork | Limited device use | Requires building an interface | Team inbox, assignment, and permissions |
| CRM and automation | Manual | Custom development | Connected modules on one platform |
| Templates and reporting | Basic capabilities | Depends on implementation | Management, approval, and measurement in one place |
Results depend on the process, list quality, and Meta policy. We demonstrate a verifiable scenario instead of promising generic conversion percentages.
WhatsApp Business API providers that Israeli businesses evaluate, such as Twilio, 360dialog, Wati and Interakt, connect the number to the API. The difference is what happens after the connection: who answers, where the conversation is kept, and what runs automatically.
| What the business needs | Lynxbe | WhatsApp Business app | Standalone API provider |
|---|---|---|---|
| Several agents on one number | Shared inbox, routing and team permissions | One device plus up to 4 linked devices | Depends on the provider's interface |
| Business-initiated messages | Meta-approved templates, with customer opt-in, from inside the system | Limited broadcast lists | Templates through the provider |
| The conversation on the customer record | CRM, invoices and telephony on the same record | None | Separate CRM integration |
| WhatsApp automation and chatbot | Flow builder and AI bot with hand-off to an agent | Basic greeting and auto-reply | Provider dependent, often an extra tool |
| Hebrew, Meta verification and support | Hebrew interface, guidance through business verification and template approval | Self-service | Mostly in English |
The comparison covers what each path includes. Meta message charges are the same for every provider and are set by Meta.
What Israeli businesses ask before connecting WhatsApp to the business
See how Lynxbe fits your team and workflow. Start your 14-day free trial today.
Get the Lynxbe app
Review access, privacy, encryption, retention, and audit controls against your organisation's requirements. Certification or legal compliance is confirmed only with current independent evidence and legal review.
Define roles, permissions, sensitive-data scope, and approval paths, then verify them in a test environment before production access is granted.
Map access, correction, export, deletion, consent, and retention workflows to the legal requirements that apply to your organisation. Regulatory compliance depends on configuration and operating processes and requires legal review.
Confirm transport encryption, storage protection, backup handling, and secret management for the selected services during the security review.
Review account scoping, role boundaries, administrator access, and integration permissions against your security requirements before launch.
Review which user and configuration events are recorded, how long logs are retained, and which exports are available for the modules you select.
Define access, export, retention, and deletion requirements during implementation and verify the workflow for the modules and jurisdictions you use.
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