Every Conversation. One Inbox.
WhatsApp, SMS, email, phone calls, and social - one queue for the whole team, with full customer context on every message.
- ✓ SMS
- ○ Voice
The Inbox That Knows Your Customer
Not another chat tool - an inbox wired into your CRM, payments, bookings, and call history.
All Channels in One Queue
WhatsApp, SMS, email, voice, and social conversations threaded per customer.
Team Assignment
Route conversations to agents or teams, with internal notes and mentions.
Customer 360 Sidebar
Every chat shows deals, debts, bookings, and past calls - before you answer.
AI-Assisted Replies
Suggested answers from your business data, with one-tap human handover.
SLA & Response Metrics
First-response times, resolution rates, and per-agent workload dashboards.
Labels & Automation
Auto-tag, auto-route, and trigger flows from inbox events - no manual triage.
Quick Replies & Templates
Canned responses and approved WhatsApp templates available in every channel.
Your Inbox on Every Device
The same unified queue on desktop, mobile, and web
Answer From Anywhere
Triage on desktop, reply on the go from mobile, and never lose a conversation between devices.
See the Platform in Action
Experience a powerful interface designed for productivity on any screen
Inbox API for Custom Workflows
Send, receive, and route conversations programmatically across every channel.
POST /api/v1/broadcast/send
Content-Type: application/json
{
"channels": ["whatsapp", "sms", "email"],
"audience": "segment:vip_customers",
"template": "holiday_sale",
"schedule": "2026-05-01T10:00:00Z",
"variables": {
"discount": "50%"
}
}RESTful API
Conversation, message, and assignment endpoints with full JSON support.
Webhooks
Real-time events for new messages, assignments, and SLA breaches.
Advanced Security
OAuth 2.0, API keys and rate limiting. All requests encrypted with HTTPS.
Built-in SDK
SDKs for Python, Node.js, PHP and Java. Build channel bots in minutes.
One Platform. Everything Connected.
Every module works together seamlessly. Your data flows automatically between CRM, Booking, Payments, Communications, and more.
No More Switching Apps
Everything you need in one place. No juggling between 10 different tools.
Automatic Data Sync
Customer data, bookings, payments, and communications sync automatically.
Smart Automation
Create workflows that span multiple modules. Book → Invoice → Remind → Follow-up.
Unified Analytics
See your entire business performance in one dashboard with cross-module insights.
See How Modules Work Together
Click any connection to see how two modules combine to create powerful automations
WhatsApp + CRM
See full customer history when they message. Auto-tag contacts, track conversations, and personalize responses based on purchase history.
Booking + Invoicing
Auto-generate invoices when appointments complete. Send payment reminders, track revenue by service, and reconcile automatically.
Payments + Booking
Collect deposits at booking time. Deposits and reminders can reduce no-shows. Process full payments, offer installments, and manage refunds.
AI + WhatsApp
24/7 intelligent responses. Answer FAQs, book appointments, send quotes - all automatically while you sleep.
Contracts + Payments
Auto-trigger payment collection when contract is signed. No chasing clients - funds transfer on signature.
Automation Flows
Build powerful workflows: New lead → WhatsApp welcome → Book demo → Send contract → Collect payment → Add to CRM.
Real Example: The Perfect Customer Journey
Zero manual work. Every step automated.
Power Combinations
See how 3 and 4 modules create complete business workflows
Smart Booking Experience
Booking + WhatsApp + CRM
Customer books online → WhatsApp confirmation with their name from CRM → Personalized reminder with past service history → Post-visit follow-up based on preferences
Automated Billing Cycle
Invoicing + Payments + Email
Invoice generated → Payment link embedded → Email sent → Reminder at 7 days → Thank you email on payment → Receipt auto-delivered
24/7 Smart Scheduler
AI + WhatsApp + Booking
Customer messages at 2am → AI understands intent → Shows available slots → Books appointment → Confirms instantly → No human needed
Smart Call Center
Voice + CRM + Analytics
Call comes in → Customer card pops up with full history → Agent sees previous purchases & preferences → Call logged automatically → Analytics tracks call duration, outcomes & agent performance
Multi-Channel Reminders
SMS + WhatsApp + Booking
Customer books appointment → WhatsApp confirmation sent → SMS reminder 24h before → WhatsApp reminder 1h before → No-show? Auto-reschedule message sent on both channels
Omnichannel AI Support
Voice + WhatsApp + AI
Customer calls → AI voice assistant answers → Can't resolve? Transfers to WhatsApp for detailed help → AI continues conversation seamlessly → Full transcript saved
Complete Service Business
CRM + Booking + Invoicing + Payments
New customer added to CRM → Books service → Appointment completed → Invoice auto-generated with customer details → Payment collected → History updated in CRM
Intelligent Customer Engagement
CRM + AI + WhatsApp + Analytics
AI identifies high-value customers in CRM → Sends personalized WhatsApp offers → Tracks engagement → Analytics shows ROI → AI optimizes next campaign
Deal Closing Machine
CRM + Contracts + Payments + Email
Lead marked 'ready' in CRM → Contract auto-generated with details → Sent for e-signature → Payment triggered on sign → Welcome email sent → Deal closed
Frequently Asked Questions
Everything you need to know about this module
What is the Lynxbe unified inbox?
Which channels are supported?
Can several agents work the same inbox?
Does the inbox show customer history?
Can AI answer for me?
Stop juggling five apps. See the unified inbox live - book a demo.
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