Unified with your Lynxbe account
Calls and SMS from your business SIM appear in the same conversation timeline as WhatsApp, email and softphone - one contact history per customer.
Cloud phone system | Advanced VoIP
ReplacesVoicenter · Kavkom
Cloud PBX for business: call routing, IVR and recordings
A virtual PBX for a business in Israel: call routing and voice menus, queues, call recording, a softphone and CRM connection. Works in the browser and on mobile, with no physical PBX in the office.
The phone system is included in Lynxbe plans that carry telephony, from Pro upward; numbers, porting and call minutes are priced separately by usage. The fit for users and branches is set in a demo.
Works in the browser (no install)
HD audio quality
Call recording
Real-time analytics
Book a demo
Call Us: 04-376-1807
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The Product · What no one else bundles
Think Voicenter. But it knows your entire business.
Like Voicenter · Kavkom · Callax - but pre-loaded with 35 modules that ARE your business. Every module below is a category dominated by a billion-dollar incumbent. We built and integrated all 35.
SIM & eSIM for Lynxbe subscribers
Business SIM and eSIM that connect straight into your Lynxbe platform
Lynxbe platform subscribers get a business SIM or instant eSIM that plugs directly into the same account as their cloud PBX, softphone, CRM and analytics - one line for calls, SMS and mobile data, unified in the Lynxbe dashboard.
Instant eSIM activation
Scan a QR from the Lynxbe app and your business line is live in minutes - no physical card, no shipping wait. Ideal for new hires or on-the-road teams.
Automatic call recording & AI
Every mobile call from your business SIM can be recorded, transcribed and summarised inside Lynxbe, then attached to the right CRM record.
Manage from the dashboard
Add, deactivate or reassign SIMs and eSIMs, watch usage per employee, and export costs to invoicing - all from the same Lynxbe admin panel your team already uses.
The moment your eSIM arrives
Your employees get a beautiful, ready-to-install email
One-tap install for iPhone and Android, a scannable QR fallback, and their new number front and centre - all under your brand.
Your eSIM is ready to install
Dear customer,
Your eSIM number
+972-55-333-3324
Status: eSIM issued ✓ ready to install
Install your eSIM
One-tap install
Install on iPhone / iPad
One-tap install for Apple
Install on Android
One-tap install for Android
or scan the QR from another device
The eSIM has been added to your account.
- The Lynxbe team
A real preview of the branded email your customers receive when their business SIM or eSIM is provisioned by Lynxbe.
Features
Enterprise VoIP Features
Everything you need for professional business communications
Quality Calls Anywhere
Make and receive high-quality calls from any device. No software installation needed - works seamlessly on desktop, mobile, and tablets. Experience crystal-clear voice communication.
Call Recording
Automatic call recording with cloud storage. Search, playback, download, and share recordings for training and compliance.
IVR Menus
Create professional auto-attendant menus. Route calls based on input, time of day, or caller ID.
Call Queues
Distribute calls to available agents. Skills-based routing, queue callbacks, and real-time queue stats.
Live Dashboard
Real-time visibility into call activity, agent status, queue lengths, and SLA performance.
CRM Integration
Click-to-call from your CRM. Automatic call logging, screen pop with customer info, and call notes.
Voice API
Programmatic call control API for initiating calls, managing queues, accessing recordings and building custom IVR flows. Full WebRTC support.
Special SIM Cards
Dedicated SIM cards with recording and AI
Advanced SIM cards that record automatically and put AI directly into your employees' phones
LYNXBE
Automatic recording
Every call is recorded automatically with secure cloud storage. Reach the recordings from anywhere and search by date, number or what was said.
Built-in AI
Advanced AI analyses calls in real time, providing automatic transcription, sentiment analysis and smart suggestions - straight from the employee's phone.
For your business
Dedicated SIM cards for every employee in the business. Central management, full control and advanced analytics across every call and recording.
Modern API
A modern API for custom development
Wire our cellular system into any custom build. A modern API, fast and easy to work with
POST /api/v1/calls/make
Content-Type: application/json
{
"from": "972501234567",
"to": "972509876543",
"record": true,
"ai_enabled": true
}RESTful API
A modern REST API with full JSON support. Detailed documentation and code examples for every function.
Webhooks
Receive real-time updates on calls, recordings and statuses. Configure custom webhooks for every event.
Advanced security
OAuth 2.0, API keys and rate limiting. Every request is encrypted over HTTPS, with mTLS support.
Built-in SDK
A ready-to-use SDK for Python, Node.js, PHP and Java. Start building within minutes using the worked examples.
Detailed documentation
Complete, current documentation with code examples, parameter tables and sample code for every endpoint.
Real-time data
Reach call data, recordings and statistics in real time. WebSocket support for immediate updates.
AI Features
AI-Powered Call Features
Advanced artificial intelligence integrated directly into your calls
Real-time Transcription
Automatic speech-to-text conversion during calls. See what's being said in real-time, search conversations, and generate instant summaries.
Sentiment Analysis
AI analyzes caller emotions and tone in real-time. Get alerts for frustrated customers, identify satisfaction levels, and improve service quality.
Auto Summaries
After each call, AI generates comprehensive summaries with key points, action items, and important details. Save time on note-taking.
Smart Suggestions
AI provides real-time suggestions during calls based on conversation context. Recommended responses, product recommendations, and next steps.
Intelligent Search
Search through all call recordings and transcripts using natural language. Find specific conversations, topics, or customer interactions instantly.
AI Analytics
Deep insights into call patterns, customer satisfaction trends, agent performance, and business metrics powered by machine learning.
Multi-Tenant
Built for multiple companies
and environments from day one
Our Own Carrier
Lynxbe runs its own cellular network - optionally integrate Twilio, SIP trunks or other carriers
AI Ready
Transcription, summaries, routing &
insights built-in
API-First
Complete control via REST, Webhooks,
and SDKs
Use Cases
Use cases
Our system fits every kind of business - from the smallest to the largest
Contact centres
Managing inbound and outbound calls, call queues, smart routing and agent management. Built for large contact centres.
Small businesses
A professional, affordable communication solution for small businesses. No large infrastructure investment required.
Large companies
A full enterprise solution with central management, advanced security and integrations with existing systems.
Sales teams
Managing sales calls, recordings for coaching, CRM integration and performance analysis.
How to choose a cloud PBX for your business
When comparing business phone systems, check extensions and users, numbers and minutes, routing and IVR, recordings, resilience, and connecting call history to CRM.
What is included and what is separate
The phone system, call routing, IVR and queues are included in a Lynxbe plan that carries the telephony module (Pro and up). Numbers, porting and call minutes are quoted separately by actual usage. The demo ends with a proposal that itemizes both.
Book a demo and get a proposal →Connected PBX and CRM
Calls, recordings, and notes are saved with the customer and can trigger a task, reminder, or service workflow.
Explore CRM →Business phone systems - from one branch to an enterprise contact center
Extensions, queues, departments, remote agents, permissions, and reports scale with the business structure.
Test a call before migration
Verify inbound and outbound calls, quality, routing, recording, and the CRM link before full cutover.
Plan a PBX test →Move to a cloud PBX in four stages
Map numbers and queues
Document numbers, extensions, business hours, routing, and recording needs.
Build a test environment
Configure IVR, queues, users, and permissions, then run calls without affecting the current system.
Port or connect numbers
Plan the cutover, verify the fallback, and update routing rules.
Launch and monitor
Review quality, missed calls, wait time, and CRM logging after launch.
| Area | On-premise PBX | Standalone VoIP | Lynxbe Voice |
|---|---|---|---|
| Work from anywhere | Depends on equipment and site | Usually supported | Web, mobile, and softphone |
| Customer history | Separate | Requires integration | Connected to Lynxbe CRM |
| Change queues and extensions | May require a technician | Depends on the vendor | Central management from the platform |
Quality and availability also depend on the internet connection, endpoint equipment, and routing configuration. The migration plan is based on real conditions, without invented savings or results.
Comparison
Comparison: cloud PBX, an on-premise PBX and a standalone VoIP provider
Telephony providers that Israeli businesses evaluate, such as RingCentral, 8x8, Dialpad and Zoom Phone, supply lines and minutes. The difference is what happens around the call: who routes it, where it is kept, and what you see afterwards on the customer record.
| What the business needs | Lynxbe | On-premise PBX | Standalone VoIP provider |
|---|---|---|---|
| Call routing and voice menus | Call routing and IVR you change yourself from the browser | Programmed by a technician, usually billed per change | Depends on the provider's interface |
| Handling inbound calls as a team | Queues, ring groups, business hours and permissions | Fixed extensions tied to hardware | Basic, usually without queues |
| Call recording | Recording, transcription and search on the customer record | A recording server in the comms cabinet | A paid add-on, usually without transcription |
| The call connected to the CRM | Call, WhatsApp, invoice and task on the same record | Integration as a separate project | Separate CRM integration |
| Working from anywhere | Softphone in the browser and on mobile, no installation | Desk phones in the office or a VPN | The provider's app |
The comparison covers what each path includes. Numbers, porting and call minutes are priced separately by every provider.
FAQ
Frequently Asked Questions
What Israeli businesses ask before replacing a phone system
Start with a requirements call covering numbers, routing, users, recording, integrations, and continuity. The resulting implementation plan identifies dependencies and a realistic delivery window.
Activation time depends on number provisioning or porting, carrier checks, routing, devices, and the required test plan. The implementation plan documents these dependencies before a delivery date is committed.
Minute, number, extension, SIM, recording, and storage allowances depend on the current plan and proposal. Confirm expected usage and overage rules before selecting a plan.
Recording security depends on the selected storage, access permissions, retention policy, integrations, and legal basis for recording. These controls and the applicable notice or consent requirements must be reviewed before activation.
Voice events can connect to Lynxbe CRM and supported workflows through the available API and webhooks. Confirm any required third-party CRM connector and field mapping during the technical review.
Business SIM and eSIM options can be planned with the cloud phone workflow. Availability, recording, transcription, device support, and carrier behavior must be confirmed for the selected configuration before launch.
Call routing decides where every inbound call goes: by hour, extension, department or agent availability. A good call-routing system lets you change the path yourself, without a technician, and shows in reports where calls are dropped. In Lynxbe the virtual call router is edited from the browser and connected to the customer record.
An on-premise PBX sits in the office comms cabinet and needs hardware, maintenance and a technician for every change. A cloud PBX runs at the provider: you add a user, change routing and get reports from the browser, and the team works from anywhere. Moving from an on-premise system includes number porting and a concurrency check.
Handling inbound calls starts with a voice menu that directs by topic, continues with queues and ring groups by business hours, and ends with a report showing how many calls were answered and the waiting time. Every call is kept on the customer record in the CRM, so the next agent sees what was already said.
An IVR router is the voice menu the customer hears ("for orders press 1"). An IVR system lets you build the menu, record messages, route by choice or by caller ID, and connect that choice to a process in the system. In Lynxbe you build it in a Hebrew interface and change it whenever you want.
Call recording is saved automatically for every call configured for it, including transcription and text search, and is attached to the customer record. Permissions decide who can listen or download, and the retention period follows the business policy and applicable law, including the duty to notify participants.
Yes. A virtual PBX starts with one number and two users, with no hardware and no technician, which is why a phone system for a small business costs less than an on-premise one. As the business grows you add extensions, queues and branches in the same system, without switching providers or porting numbers again.
Available Everywhere
Make & Receive Calls from Any Platform
Your business phone system works everywhere you do
One Phone System, Every Platform
Take business calls from your iPhone, Android, Mac, Windows PC, or browser. Your business number follows you everywhere with crystal-clear VoIP quality.
iOS
iPhone & iPad
Android
Phones & Tablets
macOS
Mac App
Windows
Desktop App
Web
Any Browser
Sync across all devices
Native app performance
Work offline
Push notifications
Live Preview
See the Platform in Action
Experience a powerful interface designed for productivity on any screen
Web App
iOS & Android
Desktop App
RTL & LTR
Enterprise Security
All-in-One Platform
One Platform. Everything Connected.
Every module works together seamlessly. Your data flows automatically between CRM, Booking, Payments, Communications, and more.
No More Switching Apps
Everything you need in one place. No juggling between 10 different tools.
Automatic Data Sync
Customer data, bookings, payments, and communications sync automatically.
Smart Automation
Create workflows that span multiple modules. Book → Invoice → Remind → Follow-up.
Unified Analytics
See your entire business performance in one dashboard with cross-module insights.
Smart Integrations
See How Modules Work Together
Click any connection to see how two modules combine to create powerful automations
WhatsApp + CRM
See full customer history when they message. Auto-tag contacts, track conversations, and personalize responses based on purchase history.
Booking + Invoicing
Auto-generate invoices when appointments complete. Send payment reminders, track revenue by service, and reconcile automatically.
Payments + Booking
Collect deposits at booking time. Deposits and reminders can reduce no-shows. Process full payments, offer installments, and manage refunds.
AI + WhatsApp
24/7 intelligent responses. Answer FAQs, book appointments, send quotes - all automatically while you sleep.
Contracts + Payments
Auto-trigger payment collection when contract is signed. No chasing clients - funds transfer on signature.
Automation Flows
Build powerful workflows: New lead → WhatsApp welcome → Book demo → Send contract → Collect payment → Add to CRM.
Real Example: The Perfect Customer Journey
1Customer books via website
2Confirmation sent via WhatsApp
3Reminder SMS 24h before
4Service completed
5Invoice auto-generated
6Payment link sent
7Review request automated
Zero manual work. Every step automated.
Power Combinations
See how 3 and 4 modules create complete business workflows
3 Modules
3
Smart Booking Experience
Booking + WhatsApp + CRM
Customer books online → WhatsApp confirmation with their name from CRM → Personalized reminder with past service history → Post-visit follow-up based on preferences
3
Automated Billing Cycle
Invoicing + Payments + Email
Invoice generated → Payment link embedded → Email sent → Reminder at 7 days → Thank you email on payment → Receipt auto-delivered
3
24/7 Smart Scheduler
AI + WhatsApp + Booking
Customer messages at 2am → AI understands intent → Shows available slots → Books appointment → Confirms instantly → No human needed
3
Smart Call Center
Voice + CRM + Analytics
Call comes in → Customer card pops up with full history → Agent sees previous purchases & preferences → Call logged automatically → Analytics tracks call duration, outcomes & agent performance
3
Multi-Channel Reminders
SMS + WhatsApp + Booking
Customer books appointment → WhatsApp confirmation sent → SMS reminder 24h before → WhatsApp reminder 1h before → No-show? Auto-reschedule message sent on both channels
3
Omnichannel AI Support
Voice + WhatsApp + AI
Customer calls → AI voice assistant answers → Can't resolve? Transfers to WhatsApp for detailed help → AI continues conversation seamlessly → Full transcript saved
4 Modules
4
Complete Service Business
CRM + Booking + Invoicing + Payments
New customer added to CRM → Books service → Appointment completed → Invoice auto-generated with customer details → Payment collected → History updated in CRM
From first contact to payment - fully automated
4
Intelligent Customer Engagement
CRM + AI + WhatsApp + Analytics
AI identifies high-value customers in CRM → Sends personalized WhatsApp offers → Tracks engagement → Analytics shows ROI → AI optimizes next campaign
Self-improving marketing that gets smarter
4
Deal Closing Machine
CRM + Contracts + Payments + Email
Lead marked 'ready' in CRM → Contract auto-generated with details → Sent for e-signature → Payment triggered on sign → Welcome email sent → Deal closed
Close deals while you sleep
Ready to Upgrade Your Phone System?
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