Telegram for business - one bot, one team inbox
Connect your business Telegram bot with a BotFather token, and every message the bot receives lands in the team's unified inbox - with photos, files, video, audio and inline buttons, and replies sent from the conversation as the connected bot.
What connecting Telegram to a business does
A Telegram connection in Lynxbe is one bot the business creates in BotFather and connects with the token it receives. From that moment every private text message the bot receives is recorded as a conversation in the team's unified inbox, the same way the email channel works, and a rep can reply from there as the bot, send a photo, file, video or audio, or even a message with inline buttons. Reconnecting the same bot through BotFather, for example after rotating the token, continues the same connection instead of opening a duplicate one.
What the Telegram connection actually does
Connect a bot with a BotFather token
Paste the token you get from BotFather, the platform validates it against Telegram and stores it as the business's bot - no code and no extra server needed.
Incoming messages land in the team inbox
Every private text message the bot receives is written as a conversation in the business's unified message list, with the sender's name, exactly like the existing email channel.
Reply from the conversation as the bot
A rep who answers a Telegram conversation from the team inbox sends the reply as the business's connected bot, and the message is saved in the conversation history.
Photos, files, video, audio and buttons
Send a photo, a video, a file or an audio file from the conversation, and add up to eight inline keyboard buttons the customer can tap.
An incoming message can trigger automation
Every message the bot receives raises an internal event that an automation rule can act on, including an automatic reply back to the same user through a send-message action.
A secured webhook per bot
Every bot gets a webhook URL with its own unique signing secret. With no signing key configured on the server the platform refuses incoming updates, rather than falling back to a default key.
One Platform. Everything Connected.
Every module works together seamlessly. Your data flows automatically between CRM, Booking, Payments, Communications, and more.
No More Switching Apps
Everything you need in one place. No juggling between 10 different tools.
Automatic Data Sync
Customer data, bookings, payments, and communications sync automatically.
Smart Automation
Create workflows that span multiple modules. Book → Invoice → Remind → Follow-up.
Unified Analytics
See your entire business performance in one dashboard with cross-module insights.
See How Modules Work Together
Click any connection to see how two modules combine to create powerful automations
WhatsApp + CRM
See full customer history when they message. Auto-tag contacts, track conversations, and personalize responses based on purchase history.
Booking + Invoicing
Auto-generate invoices when appointments complete. Send payment reminders, track revenue by service, and reconcile automatically.
Payments + Booking
Collect deposits at booking time. Deposits and reminders can reduce no-shows. Process full payments, offer installments, and manage refunds.
AI + WhatsApp
24/7 intelligent responses. Answer FAQs, book appointments, send quotes - all automatically while you sleep.
Contracts + Payments
Auto-trigger payment collection when contract is signed. No chasing clients - funds transfer on signature.
Automation Flows
Build powerful workflows: New lead → WhatsApp welcome → Book demo → Send contract → Collect payment → Add to CRM.
Real Example: The Perfect Customer Journey
Zero manual work. Every step automated.
Power Combinations
See how 3 and 4 modules create complete business workflows
Smart Booking Experience
Booking + WhatsApp + CRM
Customer books online → WhatsApp confirmation with their name from CRM → Personalized reminder with past service history → Post-visit follow-up based on preferences
Automated Billing Cycle
Invoicing + Payments + Email
Invoice generated → Payment link embedded → Email sent → Reminder at 7 days → Thank you email on payment → Receipt auto-delivered
24/7 Smart Scheduler
AI + WhatsApp + Booking
Customer messages at 2am → AI understands intent → Shows available slots → Books appointment → Confirms instantly → No human needed
Smart Call Center
Voice + CRM + Analytics
Call comes in → Customer card pops up with full history → Agent sees previous purchases & preferences → Call logged automatically → Analytics tracks call duration, outcomes & agent performance
Multi-Channel Reminders
SMS + WhatsApp + Booking
Customer books appointment → WhatsApp confirmation sent → SMS reminder 24h before → WhatsApp reminder 1h before → No-show? Auto-reschedule message sent on both channels
Omnichannel AI Support
Voice + WhatsApp + AI
Customer calls → AI voice assistant answers → Can't resolve? Transfers to WhatsApp for detailed help → AI continues conversation seamlessly → Full transcript saved
Complete Service Business
CRM + Booking + Invoicing + Payments
New customer added to CRM → Books service → Appointment completed → Invoice auto-generated with customer details → Payment collected → History updated in CRM
Intelligent Customer Engagement
CRM + AI + WhatsApp + Analytics
AI identifies high-value customers in CRM → Sends personalized WhatsApp offers → Tracks engagement → Analytics shows ROI → AI optimizes next campaign
Deal Closing Machine
CRM + Contracts + Payments + Email
Lead marked 'ready' in CRM → Contract auto-generated with details → Sent for e-signature → Payment triggered on sign → Welcome email sent → Deal closed
Telegram for business FAQ
How do I connect a Telegram bot to my business
What happens if the bot token is rotated
Where do I see incoming Telegram messages
Can I send an approved template in Telegram like WhatsApp
Is there a limit on sending marketing messages on Telegram
Which plan includes the Telegram connection
We'll show you how a message the bot receives lands in the team inbox, and how to reply to it as the business.
Get the Lynxbe app
